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Returns & Exchanges Policy
We want you to love your Y R U purchase, so if you are not completely satisfied, we offer returns on unworn items within 30 days of delivery. Please ensure all original packaging and tags are intact to qualify for a full refund or store credit.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Items
Securely place the unworn shoes in their original box and pack them into a shipping mailer.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing